Online ordering powered by Seamless

Online Ordering Help

If your question isn't covered in the help section, contact customer service at (212) 944-7755 or care@seamless.com.


What is SeamlessWeb?

SeamlessWeb is the easy, fast and completely free way for you to order food online from the best delivery and takeout restaurants in major cities across the US and London.

What happens after I submit my order?

Your order is sent electronically to the restaurant the instant you click "Submit Order." Your order prints automatically at the restaurant with a random two-digit confirmation code located at the bottom of the order print out. Someone at the restaurant then determines the estimated delivery time for your order and then types the two-digit code. This generates your order confirmation email, so you can be sure your order has been received and is being prepared.

How do I know that the restaurant received my order?

Once you click on "Submit Order", you will see the "Thank You" page. You can rest assured that your order has been sent electronically to the restaurant.

You can also check the status of your order by clicking on "Order History" in the upper-right of your screen. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

What do I do if I did not receive an email order confirmation?

  • Confirm that you are receiving outside email.
  • Check any spam folders on your email.
  • Contact us to confirm your email address is correct in our system by emailing care@seamless.com

You can also always check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

How do I order for a future delivery time?

You may specify a delivery time in the future by clicking the "Edit" link located to the right of the delivery time in the "Order Information" box. Please note that you may only specify a future delivery time that is more than one hour from the time you are ordering. For example, if you start your order at 11:10am, you will not be allowed to specify any delivery time that is less than 12:15pm.

How do I change or cancel my order after I have placed it?

To change or cancel and order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the restaurant’s website. Once you have canceled or changed the order with the restaurant, please notify SeamlessWeb of the change or cancellation by responding to your order email confirmation.

Who should I call to check the status of my order?

Please contact the restaurant to find out the status of your order. The restaurant's phone number can be found on your email confirmation or by logging back onto the restaurant’s website. Of course, SeamlessWeb customer service representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK).

What if I have a confirmation email from the restaurant but they have no record of my order?

If you have an email confirmation, then the restaurant did indeed receive your order. Your email confirmation is generated by the restaurant typing a two-digit confirmation number located at the bottom of your order print out. Please contact SeamlessWeb immediately by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling our customer service at 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK) for help.

What do I do if my food arrived and there is something wrong with my order?

If you received delivery and there appears to be a problem with your order, please contact the restaurant directly for an immediate resolution. The restaurant's phone number can be found on your email confirmation or by logging back onto the restaurant’s website. Of course, SeamlessWeb customer service representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK).

If you do not wish to have the restaurant fix the problem, then please reply to your order email confirmation and a SeamlessWeb representative will make any necessary adjustments to your order.

What is the fee for using SeamlessWeb?

There is absolutely no fee for using SeamlessWeb.

The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus.

Is there a minimum to order?

Each restaurant determines its own delivery minimum. The minimum is shown at the top of the restaurant’s menu page.

Can I save my credit card information?

When you reach the checkout page on your first order, you will be asked to enter your credit card information. To save your credit card information that you enter, you must check the box that is labeled "Save Credit Card." Then, when you place the order, that credit card information will be saved as the default credit card for future orders placed under your account.

When is my credit card processed?

SeamlessWeb processes credit cards at 5:00 pm daily.

Is my credit card information secure?

You can safely enter your credit card number via our secure server, which encrypts all submitted information and transmits and stores such information in an encrypted state. SeamlessWeb uses Verisign, the leader in SSL encryption, to ensure all credit card data is transmitted and secured securely. Your credit card information is processed by SeamlessWeb and never shared with any restaurants.

How do I redeem a promotion code/coupon?

If you received a special promotion code, you can enter your promotion code in the Promotion Code box on the right hand column of the website and click "Apply" on the checkout page. The website will display the promotional price in the upper right corner.

Discounts and promotion codes on SeamlessWeb are not stackable - only one discount may be applied per order.

I forgot my username/password, what do I do?

Your username is the email address that you first registered with.

To reset your password, click on the "Password Help" link. You will need to enter your registered email address and then click either the "Email Me My Password" or "Get a New Password" button.

If you do not remember the email address that you originally registered, please email care@seamless.com and your username and password will be emailed to the email with which it was set up.

Can I have two SeamlessWeb accounts with the same email address?

No. Since the email address serves as the login name for the account, you are only allowed to have one SeamlessWeb account assigned to an email address. To have another account, you need to register another email address.

How does a pickup order work?

The ordering process is the same as a standard delivery order - enter your starting address (where you'll be picking the order up from), add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food (that means no delivery tip necessary!).

Important: You will need to bring your ID when picking up your order.

How do I get my food with a pickup order?

Pickup orders will not be delivered - you have to pick up your food in person at the restaurant. Just arrive at the time listed in your confirmation email with your ID, sign the slip, and the food is yours. If you'd like to confirm that your food is ready before heading out, please feel free to call the restaurant.

Remember that you will need to bring your ID when picking up your order.

How does SeamlessWeb make orders more eco-friendly?

At participating restaurants, you will have the option of making your SeamlessWeb order more eco-friendly at checkout. On the checkout page, simply click the button marked "Do not include plastic utensils, napkins, etc." and the restaurant will exclude all extraneous packaging from your order.

SeamlessWeb is optimized for the following web browsers:

  • Internet Explorer 6 and 7 for Windows
  • FireFox 1.5 and 2.0 for Windows and Mac
  • Safari 2 for Mac

If you are having trouble navigating the website or have any other questions, please email Customer Service at care@seamless.com.

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